Hi Sarah

Just to let you know I made it without any more incidents.

All the stand-by arrangements and assistance with Turkish Airlines was spot on. We didn't have to ask or complain about anything. You can/may use them in future without any doubts. Thanks again in assisting us with this issue and making it a relatively painless change in the program. We have once more realised how nice it is to deal with somebody like you who is always there to deal with difficult situations.

Kind regards

Estelle Neethling,