Terms & Conditions

The Contract - After we have received your deposit or full payment (if applicable) and we have issued a confirmation invoice, a contract will exist between you and each of the suppliers. The terms and conditions of each supplier you have booked with will apply to your booking. Once the contract(s) is made, the airlines, accommodation provider and any other supplier is responsible for providing you with what you have booked.

Agency - Sugarbird Travel acts as a travel agent. We arrange travel services and sell travel related products on behalf of suppliers such as airlines, tour and cruise operators, car hirers and accommodation providers. In doing so Sugarbird Travel gives no warranty nor makes any representation regarding the services to be supplied or the products purchased by you. Your booking will be subject to the terms and conditions applied by the provider of the service or products. You agree that if the travel services or products are not supplied in accordance with your booking your remedy lies with the service provider and notSugarbird Travel.

Prices - Every effort is made to ensure that the prices quoted to you are correct; however Sugarbird Travel acts only as an agent and relies on information provided to us from the suppliers of the travel services and products. We will bring to your attention any change in price made prior to you completing your booking and paying the balance of the price. Please note some tour operators and travel service providers reserve the right to increase the price of your travel arrangements due to increases in airfares, hotel accommodation charges and currency fluctuations.

Airfare Conditions - Many airfares are subject to strict conditions regarding amendments, cancellations and refunds. In addition airlines impose taxes fees and charges. It is your responsibility to ensure the type of airfare you purchase is suitable for your needs.

Airline Taxes and Fuel Surcharges - All airfares are subject to taxes and charges levied by both government and the airlines themselves; in addition global fuel costs are constantly increasing. Airlines pass on the increase in taxes and fuel surcharges without notice and whilst we will endeavour to advise you of these charges in advance that may not always prove possible. Sugarbird Travel reserves the right to pass on fuel and tax increases, levied by airlines, without notice.

Airline E-tickets - International and domestic airlines are replacing paper tickets with electronic tickets called e tickets. All passengers travelling on an e ticket will be required to produce photo identification at check in.

Airline Schedules - The airline on which you are booked may change its departure time. It is your responsibility to contact the airline to check there has been no change to the time of departure.

Alterations made by you - If you want to change any part of your booking, we will do all we can to help. However, the suppliers are under no obligation to make any change, although with reasonable notice (usually more than four weeks), changes may be possible. If a supplier is able to make a change, Sugarbird Travel will charge an administration fee per booking .

Cancellation Fees - If you cancel your booking you may incur a cancellation charge. The amount of this charge will vary depending on when the cancellation is made and the terms and conditions of the supplier of travel services or product. If you are entitled to a refund please note Sugarbird Travel is unable to provide you with funds until they are received from the supplier. Sugarbird Travel will charge a cancellation fee per booking as set out in the attached schedule of fees.

Liability - As Sugarbird Travel is only acting as an agent we have no liability in respect of the supply of any element of your booking, including any liability for illness, personal injury, death or loss of any kind, delay and inconvenience caused directly or indirectly by any provider of travel services or products or by other third parties unless caused by our negligence. Any claim for damages for injury, illness, loss or death must be brought against the relevant supplier of the travel services or products.

Travel Insurance - Sugarbird Travel strongly recommends that you take out comprehensive travel insurance at the time of paying a deposit. The policy should provide cover for loss of deposit, cancellation and additional expenses, medical expenses and repatriation and loss or damage to baggage and valuables. You are responsible for making any special or increased insurance arrangements which you deem are necessary.

Service Fees - Sugarbird Travel may at its discretion charge service fees on your booking. Our service charges are available on request.

Payment by Credit Card - card surcharges may apply to payments made by credit card. In the event you pay by credit card but the services are not provided by a third party provider of travel services or products you agree that you will not take steps to charge back your payment to Sugarbird Travel.

Passport and Visas - It is your sole responsibility to ensure you have a valid passport at the time of travelling and that you hold all necessary visas and permits. Some countries require you when entering to hold passport with at least six months validity. Unabridged Birth Certificates are required to travel to and from South Africa for children under the age of 18 years.

Complaints - We hope you will have no reason to complain but if you are unhappy with any aspect of the services provided you must report it immediately to the supplier, or contact Sugarbird Travel. We shall attempt to resolve the matter immediately but if you remain dissatisfied you must write to us within 28 days from the end of your trip or holiday. Failure to complain at your destination may mean we will be unable to resolve the dispute after you return home.

Data Protection - In order to process your booking we need to pass your details to the relevant suppliers. We will take all reasonable precautions to ensure the security of that information. We may also use the information you provide for marketing purposes and, if you do wish to receive any further information, please inform Sugarbird Travel.

General - Sugarbird Travel reserves the right to alter these terms and conditions at any time.

Sugarbird Travel reserves the right to apply to above service fees in addition to those by airlines, tour operators and other services providers that you may use as part of your travel arrangements handled by Sugarbird Travel.

Sugarbird Travel acts as an agent on behalf of airlines, tour operators and other service providers only. Sugarbird Travel accepts all monies paid and commitments given subject to our terms of trade and schedule of fees and those stipulated by other service providers you may use as part of your overall arrangements handled by us. These conditions apply to yourself, your family or travelling companies that you represent or make payments on their behalf.

Sugarbird Travel will advise and provide you with all the relevant documentation and schedule of fees prior to your financial commitment being made.

Sugarbird Travel strongly recommends travel insurance